THE CONCEPT OF SATISFACTION AS A QUALITY INDICATOR IN HOME CARE FOR OLDER PEOPLE
Fani Pegiou
Saturday, July 1, 2023
Publication year:
2023
Author:
- Pegiou Fani, RN, MSc, PhD© , «Help at Home» Program, Ptolemaida, Greece
Keywords index:
Pages: 227-238
Abstract:
Introduction: The issue of quality in health care, with the emphasis on home care for older people, has taken on a major dimension
in the context of consultations on healthy aging and in view of the increasing aging of the population. Aim: To investigate the
measurement of satisfaction with home health care services for older people living in the community as indicator of quality of care,
within the framework of the key principles of the Donabedian integrated health service quality model. Methodology: An extensive
literature review was conducted covering the Greek and international literature of the last decade on the topic under study in PubMed,
Google Scholar, and Elsevier databases, using the following keywords «satisfaction, quality, health indicators, home care, and older
people in the search».Results: This review confirmed the existence of studies on both satisfaction and quality of health services in
general. However, gaps were identified in the literature related to the investigation of the study of satisfaction as an indicator of
quality in home care for older health care users both nationally and globall.Conclusions: Further deepening this topic is deemed
necessary for both researchers and social policymakers. The development and implementation of these specific quality indicators will
provide a stepping stone to the provision of equitable, integrated, and person-centered care for the vulnerable social group of older
people.
