Τhe role of communication in health care services
Zoi Bitsiori
Tuesday, January 8, 2013
Publication year:
2013
Author:
- Bitsiori Zoi, R.N, Ms(c) in Intensive Care Unit, ICU, ELPIS Hospital,Athens,Greece
Keywords index:
Pages: 65-72
Abstract:
Effective communication is a prerequisite for successive management of health services. Also, it is a bridge among the goals, and the satisfaction of staff.
The aim of the present
study was o review the literature regarding the role of communication in
health.
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Method and material: Methodology
included search in electronic data bases mainly pub-med regarding the role of
communication in health.
Results: Effective communication contributes
significantly to reducing errors in health care services, to increasing
patients' satisfaction and in general to providing high quality of care. Mutual
professional respect and quality of communication ensure a good
interdisciplinary cooperation. As a consequence, success in interpersonal and
organizational communication determines, to a large extent, the overall success
of health services. As major barriers to effective communication are considered
the non-good relations between health professionals, lack of time and the
different way of education.
Conclusions: The lack of human
and material resources, that features the country's health system in
conjunction with the working environment of high standards, make as an imperative need the improvement of
relations between health professionals, encouragement of a supportive climate
in the workplace and generally the promote
of professional cooperation.